RETURN AND REFUND POLICY

Easy and safe return

Please note that returns are possible up to 14 days from the date of shipment and the return shipment is at the customer’s expense.

Return instructions:

1. Send an email to [email protected] and indicate the order number, the reason for the return and a photo of the top and bottom of the shoe.

2. MAGICOFFERSHOP  Brand indicates how to prepare the parcel.

3. A magicoffershop Brand employee checks the returned goods and sends an e-mail with the return confirmation.

4. Within 15 working days, you receive a refund of the amount spent by bank transfer.

Terms and conditions of return

– The soles of the shoes must be in perfect condition and show no signs of any kind, the safety stamp/label attached to the soles and/or any other part of the shoes must not be removed or altered in colour or shape.

– Each product must be returned including all original labels, packaging and accessories received with the order.

– All footwear must be returned together with its original box, which is considered to all intents and purposes an integral part of the product itself and which must not have been damaged and/or altered in any way, nor used as the only external packaging.

– In the event that the Customer receives defective goods, or that errors occur in shipments by magicoffershop, the Customer is required to follow the same instructions as above. BalticaBrand reserves the right to request photographic evidence before authorising returns for defective goods.

– Magicoffershop reserves the right to refuse unauthorised returns. Additional shipping costs are both the responsibility of the customer.

– magicoffershop  will not accept the returned goods if the return does not comply with all the terms and conditions of the return policy. In such cases the goods will be returned to the sender at the original shipping address upon payment of the shipping fee.

Payments

You can also buy with Paypal and Credit/Debit Card, or pay on delivery.

When you place your order, particularly once you have registered, you will be asked to provide your name, email address, postcode, telephone number or any other information that will help us improve your experience as a user.
We collect your data when you place an order or enter information on our website.